Terms of service
Standard booking terms, guest responsibilities and liabilities for BOA – Bosnia Outdoor Adventures.
Last updated: August 2026
These Terms of Service govern your use of BOA – Bosnia Outdoor Adventures services. By booking a tour or participating in any BOA activity, you agree to these terms. Please read them carefully before making a reservation.
BOA is operated by Bosnia Outdoor Adventures d.o.o., registered in Sarajevo, Bosnia and Herzegovina. References to "BOA," "we," "us," or "our" refer to this entity.
Booking & Reservations
- BOA usually responds to booking requests within a couple of hours. Final confirmation may take longer when guide availability, route conditions, or weather need additional checks.
- No payment is taken when you submit a booking request. Any tour-specific payment terms are confirmed with you before the booking becomes final.
- Booking confirmation will be sent via email with full tour details, meeting point, and preparation instructions.
Cancellations & Rescheduling
- No payment is taken when you send a booking request, so cancelling costs you nothing. Tell us as early as you can so the guide's day can be planned around it.
- If we call a tour off for weather or route conditions, we reschedule at no extra cost.
- The few tours that take a deposit say so on the tour page. The deposit terms, including what happens to it if you cancel, are confirmed with you before the booking is final.
Participant Requirements
- Participants must meet the physical requirements listed for each tour. These are provided during booking.
- Medical conditions, injuries, or limitations must be disclosed during booking. Failure to disclose may void your participation.
- You are responsible for your own travel and accident insurance. We strongly recommend cover that includes the activity you are booking and mountain rescue; it is not included in any tour price.
- Minimum age requirements apply to certain tours. Children must be accompanied by a parent or guardian.
- Guides reserve the right to exclude participants who pose a safety risk to themselves or the group.
Liability & Responsibility
- Outdoor activities carry inherent risks. By booking, you acknowledge and accept these risks.
- BOA carries professional liability insurance and maintains strict safety protocols.
- Participants are responsible for their own belongings. BOA is not liable for lost or damaged personal items.
- BOA's liability is limited to the tour cost. We are not responsible for consequential damages, travel costs, or missed connections.
- Force majeure events (weather, natural disasters, government actions) release BOA from contractual obligations.
Tour Modifications
- Routes and itineraries may be modified at guide discretion due to weather, trail conditions, or group capability.
- Such modifications do not change the price if the tour still takes place.
- If a tour is cut significantly short by conditions, we may offer a reduction or a discount on a future tour at our discretion.
- Guide decisions regarding route, pace, and safety are final and must be followed by all participants.
Your Responsibilities
- Arrive at the meeting point on time with appropriate gear as specified in your booking confirmation.
- Follow guide instructions at all times, especially regarding safety protocols.
- Respect other participants, local communities, and the natural environment.
- Do not consume alcohol or drugs before or during the tour.
- Inform your guide immediately of any physical discomfort or concerns during the tour.
Questions about these terms?
If you have any questions about our Terms of Service, please contact us before booking.