Before you head out
Common questions
Payments, weather calls, fitness and gear rentals.
Booking & Payments
How far in advance should I book?
For popular routes and peak season (June-September), we recommend booking 2-4 weeks ahead. Off-season trips can often be arranged with a few days' notice.
What happens after I send a booking request?
A coordinator checks the guide, route, meeting point, group size, and weather fit before confirming. Sending a request does not take an online payment.
What if I need to cancel?
Most tours take nothing upfront, so cancelling costs you nothing. The few that take a deposit (rafting: €10) say so on the tour page. Tell us as early as you can so the guide's day can be planned around it. If we call a tour off for weather or conditions, we reschedule at no extra cost.
Does the price change with group size?
Yes, and it drops. On the ferratas and hiking tours one price covers the first guest and everyone after that costs less, so the cost per head keeps falling as the group grows. From five guests up we take more off the total. The tour page does the arithmetic for you once you enter a number; a few tours are quoted per booking and say so.
Preparation & Fitness
What fitness level do I need?
It varies by tour. Day hikes require moderate fitness (ability to walk 4-6 hours). Via ferrata needs basic fitness, a head for heights, and comfort moving on uneven approach terrain. Multi-day tours require good endurance. Each tour page lists specific requirements.
I'm a beginner, is that okay?
Yes, if you choose the right route for your fitness and comfort level. Our beginner-friendly ferratas suit active first-timers who can follow the guide's instructions, wear fitted technical gear, and stay calm on exposed, cable-protected terrain.
How should I prepare physically?
Start with regular cardio (hiking, running, cycling) 4-6 weeks before. For via ferrata, add some upper body work. Above all, break in your hiking boots well ahead of time.
What if I have a medical condition?
Please tell us about any conditions when you book. We can work around a lot of them, but only if we know in advance and can plan the day accordingly.
Gear & Equipment
What gear do I need to bring?
Each tour page lists what that tour needs. In general, bring suitable footwear, weather-appropriate layers, water, snacks, and sun protection. Technical gear is included or available to rent only where the tour page says so.
Can I rent equipment?
Yes. We rent out via ferrata sets, helmets, backpacks, and camping gear, with pickup or delivery in Sarajevo and Mostar. Reserve it when you book so we can guarantee it's available.
What footwear should I bring?
Wear shoes with good grip that suit the terrain listed on the tour page. Trail shoes are fine on some easier routes; for rougher or longer mountain days, supportive hiking boots are better.
Do you provide water and snacks?
Inclusions vary by tour. Bring the water and trail food listed in the gear notes even when refreshments or a meal are included.
Is there a weight limit for the harness?
Yes, 120 kg. That is the working limit of the harness and lanyard system, not a judgement about your fitness.
Weather & Safety
What happens if weather is bad?
We watch the forecast and route conditions. If the planned route is not the right call, we may change the start time, use a safer alternative, or reschedule at no extra cost.
What if I freeze halfway up?
It happens, and it is not a problem. Your guide stays with you and you take as long as you need. There is no schedule to keep, and with three climbers per guide nobody in your group is rushing you. Most people carry on after a few minutes; if you would rather not, we work it out on the spot.
Should I have travel insurance?
Yes. Get travel or accident insurance that covers the activity you are booking and emergency assistance in the mountains.
How old do children need to be?
Seven for via ferrata, six for hiking tours. On a ferrata a child climbs one-to-one with their own guide, so tell us their age when you ask about dates and we will plan the guides around it. Some hiking and water tours are marked family-friendly on the tour page.
What's your guide-to-guest ratio?
On via ferratas it is three climbers per guide, and we add guides as the group grows. On hikes and day trips we plan the guide count per group. We check every request before confirming.
Still unsure which trip fits?
Tell us your dates, group size, starting city, fitness, and comfort with heights. We will answer the practical questions and suggest a suitable route.
No online payment · Free cancellation.