Common questions
Payments, weather calls, fitness and gear rentals.
Booking & Payments
How far in advance should I book?
For popular routes and peak season (June-September), we recommend booking 2-4 weeks ahead. Off-season trips can often be arranged with just a few days' notice.
What happens after I send a booking request?
A coordinator checks the guide, route, meeting point, group size, and weather fit before confirming. Sending a request does not take an online payment.
Can I get a refund if I cancel?
Cancellation terms depend on the tour and timing. The applicable policy is shown or confirmed before payment, so you know the terms before committing.
Does the price change with group size?
Many tour pages show tiered per-person prices for different group sizes. Use the displayed tier or request a custom quote when the page says custom pricing.
Preparation & Fitness
What fitness level do I need?
It varies by tour. Day hikes require moderate fitness (ability to walk 4-6 hours). Via ferrata needs basic fitness, a head for heights, and comfort moving on uneven approach terrain. Multi-day tours require good endurance. Each tour page lists specific requirements.
I'm a beginner—is that okay?
Yes, if you choose the right route for your fitness and comfort level. Beginner-friendly ferratas are for active first-timers who can follow guide instructions, use fitted technical gear, and stay calm on exposed cable-protected terrain.
How should I prepare physically?
Start with regular cardio (hiking, running, cycling) 4-6 weeks before. For via ferrata, add some upper body work. Most importantly, break in your hiking boots well ahead of time!
What if I have a medical condition?
Please disclose any conditions during booking. We can accommodate many situations, but we need to know in advance to ensure your safety and comfort.
Gear & Equipment
What gear do I need to bring?
Each tour page lists specific requirements. Generally, bring suitable footwear, weather-appropriate layers, water, snacks, and sun protection. Technical gear is included or available to rent only where the tour page says so.
Can I rent equipment?
Yes! We offer rental packages for via ferrata sets, helmets, backpacks, and camping gear. Reserve during booking to guarantee availability.
What footwear should I bring?
Use footwear with reliable grip that suits the terrain listed on the tour page. Some easier routes work with trail shoes, while rougher or longer mountain days benefit from supportive hiking boots.
Do you provide water and snacks?
Inclusions vary by tour. Bring the water and trail food listed in the gear notes even when refreshments or a meal are included.
Weather & Safety
What happens if weather is bad?
We monitor the forecast and route conditions. If the planned route is not the right call, we may change the start time, use a safer alternative, or discuss rescheduling under the applicable tour policy.
Should I have travel insurance?
Yes. We strongly recommend travel or accident insurance that covers the outdoor activity you are booking and emergency assistance in mountain terrain.
Are the tours safe for kids?
Some hiking and water tours are family-friendly when marked on the tour page. Via ferratas are not treated as default family tours, so contact us with the child’s age, fitness, and height comfort before choosing a route.
What's your guide-to-guest ratio?
Group limits depend on the activity and technical difficulty. Via ferrata and climbing groups are kept smaller, and additional guides are used when the route or group size requires it. Each request is checked before confirmation.
Still unsure which trip fits?
Tell us your dates, group size, starting city, fitness, and comfort with heights. We will answer the practical questions and suggest a suitable route.
No online payment due today.